Eligibility
Refunds apply to fees paid directly to Redwick Family Finance for consultations described on this site (Family Financial Planning, Retirement Income Review, Inheritance Conversations, and Cash Flow Health Check). We do not sell physical goods or software subscriptions.
Timeframe
Requests should be made within 14 days of the payment date or before the first meeting — whichever is earlier for a full deposit refund — unless a meeting has already taken place.
Full and partial refunds
Full refund of a booking deposit is available if you cancel at least 48 hours before the first scheduled meeting and no preparatory work beyond diary booking has begun.
Partial refund may apply if you cancel after we have reviewed documents but before the main meeting: we may retain up to 50% of the deposit for time already spent, and refund the remainder.
After a consultation meeting has occurred, fees for that session are generally non-refundable because the advisory time has been delivered.
Non-refundable items
Completed written summaries, time already spent in meetings, and third-party costs you asked us to incur (for example courier of original documents) are non-refundable.
Deposits
The £100 booking deposit secures your appointment and is deducted from the final engagement fee. If you proceed, it is not an extra charge. If you cancel under the full-refund rules above, the deposit is returned.
Cancellation and rescheduling
You may reschedule once at no charge with at least 48 hours’ notice. Shorter notice reschedules may forfeit the deposit. We will offer a new date within a reasonable period.
No-shows
If you miss a scheduled meeting without notice, the deposit is forfeited. A new deposit may be required to rebook.
Work already started
Where document review or draft notes have begun, we will explain any retained portion before processing a partial refund. You remain entitled to any work product already paid for.
Refund process and timing
Email hello@networkgenie.digital with your name, payment date, and reason for the request. We confirm eligibility within five working days. Approved refunds are returned by the original payment method within 10 working days of approval.
Contact for refund requests
8547 Tillman Glens, Nolan Gardens, Northern Ireland, United Kingdom · +44-2-515-9480 · hello@networkgenie.digital